Customer Manager |
| Jun. 25, 2009 - Sep. 01, 2009 |
| Location: | Salt Lake City, UT |
| Salary Range: | Base plus monthly bonus |
| Benefits: | Medical, Dental, Life, 401K |
| Employment Type: | Full Time |
| Location: | Salt Lake City |
| Description: | CR England, the nation's largest refrigerated trucking companies is seeking qualified candidates for the position of Customer Manager, to manage all operational and escalated interactions with the customers. |
| Duties: | Operational activities include:
Communication with the customer on load changes, status updates, and late load notice
As well as documentation of communication events.
Escalated activities include development and implementation of service action plans, de-escalation of upset customers
Documentation of customer operating procedures. |
| Qualifications: | Qualified candidates will have:
4 Year Degree strongly preferred
Basic understanding of Microsoft Excel, Word,
Power point, and Email
AS400 familiarity preferred
Demonstrated skill in management of large account relationships
Presentation experience to large groups
Ability to de-escalate upset customers, understanding the process of Listening, Showing
Empathy, Offering Solutions, and Closure
Ability to communicate in detail and ability to recognize what detail is important to each specific customer
Ability to develop and execute recovery action plans
Dedicated work ethic
Strong phone presence that shows confidence
Strong customer service perspective
CR England offers a competitive benefits package that includes, medical, dental, life insurance, vision, vacation, and 401K.
CR England offers an on-site gym, company sponsored weight watchers program, medical clinic, chiropractor, and masseuse. We also offer and on-site vehicle leasing program for all employees.
We are looking for individuals that are looking for a career not just a job. |
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